The bulk of our services are coordinated from our care coordination centre (CCC), which is based at Eighty-Six, Sandy Hill Lane in Ipswich. This operates 24 hours a day, 365 days a year, on 0300 123 2425.
Staff in the CCC schedule appointments, send reminders and collect patient and carer feedback. They are also able to prioritise care and can arrange support to help patients who have been discharged from hospital. The majority of our administration is based at the centre, which has helped free up more time for our clinical staff to spend with patients.
The CCC opened in spring 2013 and aims to better coordinate health and social care, in turn improving the experience which our patients have when using our services.
Compliments received by the CCC from patients and relatives:
So pleased there is an out of hours service: encouraged and impressed by CCC service
A lady whose husband sadly passed away wanted to pass on her gratitude and thanks to all at CCC. Explained every time she has called the CCC and whoever she has spoken to she has always found the call handler to be kind, caring and pleasant. We have always done exactly what she has asked
Patient explained she absolutely loved the CCC and the whole of Suffolk Community healthcare service. Patient stated CCC were always helpful, polite and would recommended our service